Reference

Legal terms for India account access

Our legal page sets out how m02s handles account terms, privacy choices, cookie use, and payment records for India.

India legal termsPrivacy request pathUPI record handlingCookie choices
m02s Legal terms for India account access
CONTACT ROUTES

Legal contact paths for India

Legal questions need a clear trail, so we keep separate paths for privacy requests, account corrections, and wallet-record queries.

Email legal team Use email for privacy requests, account data access, correction requests, and formal complaints.
Chat to ticket Start in chat if you need help finding the right legal path.
Document channel For name corrections, address changes, or payment-record disputes, we may ask you to upload…
DATA HANDLING

Data and account rules we follow

We handle legal requests through defined account checks rather than casual chat promises. Your personal data, device records, cookie preferences, and wallet entries are used to operate your account, meet legal duties…

Identity checks

Before we change account data or share records, we match your request against registered contact details and may ask for documents. This protects your account from unauthorised edits or disclosure.

Cookie controls

Cookies help keep sessions active, remember preferences, and detect suspicious access. Where a choice is available, you can change cookie settings through your browser or account tools.

Payment records

UPI, Paytm, and PhonePe references are kept with transaction status, time, and account link. We use them for reconciliation, dispute handling, and legal record retention where required.

Security logs

Login times, device signals, IP data, and account actions may be recorded. These logs help us investigate account access issues, fraud attempts, and disputes raised by you.

Retention periods

Some records must stay for tax, fraud prevention, audit, or dispute reasons. When a record is no longer needed, we delete, anonymise, or restrict access in line with law.

Correction requests

If your name, mobile number, email, or payment reference is wrong, contact us with proof. We check the request, correct verified errors, and tell you when the update is complete.

Legal questions before you join

The answers below cover how our legal terms affect your account, privacy rights, cookie choices, payment records, and access from India. They are written for practical account decisions, not as legal advice. If your situation involves a dispute, local restriction, or document mismatch, contact us with your account reference so we can check the record properly.

They apply when you open an account, verify identity, use wallet functions, contact support, or ask us to handle personal data. Access and eligibility depend on local law and are available where local law permits.

We may keep your name, contact details, verification files, login records, device signals, wallet entries, and support tickets. These records support account operation, dispute handling, fraud checks, and duties required under applicable law.

Yes. Send a request through email or the account channel with proof of identity and the detail you want checked. We verify the request before sharing records or making corrections.

Payment references are linked to your wallet activity, transaction time, status, and account identifier. We use those records for reconciliation, dispute checks, refund tracing where applicable, and legal retention duties.

Cookie choices do not remove legal rights, but some cookies are needed for security, login, fraud checks, and session control. You can change browser settings, and we may keep essential records where law allows.

If local law restricts access from your location, we may block or limit account activity, cancel pending actions, or ask for extra checks. Eligibility depends on local law and is available where local law permits.

Email our legal contact path with your registered mobile number or email, issue date, and any payment reference. We log the complaint, check the account trail, and respond after verification.